Welcome to Luminous Frames Photography. These Terms and Conditions ('Terms') govern your use of our website located at luminousframes.com ('Website') and the photography services ('Services') we provide.
By accessing our Website or engaging our Services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Website or Services.
In these Terms, 'we,' 'us,' and 'our' refer to Luminous Frames Photography, and 'you' and 'your' refer to you, as the user of our Website or client of our Services.
All content on our Website, including but not limited to photographs, images, text, graphics, logos, button icons, and software, is the property of Luminous Frames Photography or its content suppliers and is protected by international copyright laws.
The content on our Website is provided for general information purposes only. While we strive to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information contained on our Website.
You agree to use our Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the Website. Prohibited behavior includes harassing or causing distress to other users, transmitting obscene or offensive content, and disrupting the normal flow of dialogue within our Website.
Some sections of our Website may require you to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
Our Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content and availability of those sites and are not responsible for any loss or damage that may arise from your use of them.
All bookings for photography services are subject to our availability. A booking is only confirmed once we have received both a signed contract and the required deposit payment.
The deposit amount (typically 25% of the total fee) is non-refundable and secures your booking date. The deposit will be applied toward the total cost of the services provided.
The balance of payment is due according to the payment schedule outlined in your contract. For most services, the full balance is due 14 days before the scheduled session or event date.
We accept payment via credit/debit card, bank transfer, and PayPal. All prices are stated in British Pounds (GBP) unless otherwise specified.
Cancellation and rescheduling policies vary by service type:
Rescheduling requests are subject to our availability. One reschedule may be accommodated without additional charges if requested with sufficient notice (30 days for weddings/events, 7 days for portrait sessions). Additional rescheduling or late rescheduling requests may incur a fee.
We will make every effort to deliver our services as described in your contract. However, the final content, composition, and editing style of photographs remains at the discretion of the photographer.
Delivery timeframes for final photographs vary by service type and will be specified in your contract. Typically:
Preview images may be provided earlier as specified in your contract.
In accordance with UK Copyright Law, Luminous Frames Photography retains the copyright to all images created during your session or event. This means we maintain the right to use the images for portfolio, marketing, competition entry, and other promotional purposes.
When you purchase digital images or prints, you are purchasing a license to use the images for personal use, which includes:
This license does not include:
For commercial photography, usage rights will be specified in your individual contract.
By engaging our services, you grant us permission to use images in which you appear for portfolio, marketing, and promotional purposes. If you wish to restrict this use, you must notify us in writing before your session or event.
For events with multiple subjects (such as weddings), you confirm that you have the authority to grant this permission on behalf of all participants or will inform them of this clause.
We collect and process personal information in accordance with our Privacy Policy, which is available on our Website. By using our Website and Services, you consent to such processing and you warrant that all data provided by you is accurate.
While we make every effort to provide the highest quality of service, we cannot guarantee:
We will work diligently to create the best possible images within the constraints of the location, time, weather conditions, and cooperation of the subjects.
We take reasonable precautions to prevent equipment failure, including using professional-grade equipment, carrying backup equipment, and employing proper data management practices. However, in the unlikely event of camera malfunction, memory card corruption, or other technical failures beyond our control, our liability is limited to a refund of any payments made or a re-shoot where possible. We cannot be held liable for any consequential or indirect loss.
We cannot be held liable for delays or failure to perform our services due to circumstances beyond our control, including but not limited to:
In such cases, we will make reasonable efforts to reschedule the session or provide a substitute photographer of similar style and experience.
You agree to indemnify, defend, and hold harmless Luminous Frames Photography, its officers, directors, employees, agents, and subcontractors from any and all claims, liabilities, damages, and expenses (including reasonable attorneys' fees and costs) arising from or related to your use of our Website or Services, your violation of these Terms, or your infringement of any intellectual property or other rights of anyone.
If you are dissatisfied with any aspect of our services, please contact us in writing within 14 days of delivery of your final images. We take all complaints seriously and will respond promptly to resolve any issues.
Any dispute arising out of or related to these Terms or our Services shall be resolved through:
These dispute resolution procedures shall be conducted in the English language and shall take place in the United Kingdom.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our Website. Your continued use of our Website or Services following the posting of revised Terms means that you accept and agree to the changes.
For existing clients with signed contracts, the Terms in effect at the time of contract signing will apply unless otherwise agreed in writing.
If any provision of these Terms is found to be invalid or unenforceable under applicable law, such provision shall be modified, rewritten, or interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
Your use of our Website and Services may also be subject to other local, state, national, or international laws.
If you have any questions about these Terms, please contact us at:
Luminous Frames Photography
Studio 08f Jack Viaduct
North Leannehaven, TN15 8JE
United Kingdom
Email: [email protected]
Phone: +445231167354
By using our Website or engaging our Services, you acknowledge that you have read and understand these Terms and agree to be bound by them.