At Luminous Frames Photography, we are committed to providing high-quality photography services and products to our clients. We understand that circumstances may arise where you may need to cancel a booking or request a refund. This Refund Policy outlines the terms and conditions regarding deposits, payments, cancellations, and refunds for our services and products.
Please read this policy carefully before making a booking or purchase. By engaging our services or purchasing our products, you agree to be bound by this Refund Policy.
For clarity in this policy, we define the following terms:
To secure your booking, we require a deposit at the time of signing the contract. This deposit typically constitutes 25% of the total fee and serves as a retainer fee for reserving your date.
All deposits/retainer fees are non-refundable. When you book our services, we decline other potential clients for your reserved date, resulting in lost business opportunities. The retainer fee compensates us for this opportunity cost.
In the event you need to cancel your booking, our refund policy varies based on the timing of cancellation and the type of service:
We understand that circumstances may require you to reschedule your session or event. Our rescheduling policy is as follows:
If we are unable to accommodate your requested new date, our standard cancellation policy will apply.
In the unlikely event that we need to cancel your booking due to illness, injury, or other unforeseen circumstances, we will make every effort to find a suitable replacement photographer of similar style and experience. If no replacement can be found, you will receive a full refund of all payments made, including the deposit.
In cases of extreme circumstances beyond our control (such as natural disasters, venue closures, or government restrictions), we will work with you to reschedule the service. If rescheduling is not possible, refunds will be handled on a case-by-case basis.
Due to the nature of digital products, all purchases of digital photographs, files, or albums are final and non-refundable once delivery has been made.
If you have not received your digital products within the timeframe specified in your contract or at the time of purchase, please contact us immediately so we can resolve the issue.
For physical products (prints, albums, frames, etc.), our refund policy is as follows:
To initiate a return, please contact us with photos of the damaged or defective product. Once approved, we will provide return instructions. Upon receipt and inspection of the returned item, we will process your refund or replacement.
For custom products such as albums, we provide design proofs for your approval before production. Once you have approved a design, any changes requested after production has begun may incur additional charges. It is your responsibility to thoroughly review and approve designs before giving final approval.
Gift certificates and prepaid sessions are valid for 12 months from the date of purchase unless otherwise specified. They are non-refundable but are transferable to another person with prior written notice to us.
If you are unable to use a gift certificate or prepaid session before its expiration, extensions may be granted at our discretion for an additional fee.
For photography workshops, classes, and educational content, the following refund policy applies:
If we cancel a workshop, you will receive a full refund or the option to transfer to another workshop date.
Online courses and digital educational content are non-refundable once access has been granted.
When a refund is approved, we will process it within 10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution:
Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to find an alternative refund method.
Please note that payment processing fees (such as credit card or PayPal fees) are non-refundable, even in cases where a refund is approved. These fees will be deducted from the refund amount.
We strive for excellence in all our work. If you are dissatisfied with the quality of our photography services, please contact us in writing within 14 days of receiving your final images, clearly stating the specific concerns.
We will review all concerns on a case-by-case basis. Potential resolutions may include:
Please note that artistic style, composition choices, and editing style are subjective aspects of photography and are not valid reasons for refunds, as samples of our work are available for review before booking.
Neither party shall be liable for failure to perform their obligations under this policy if such failure results from circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, pandemic, government restrictions, war, terrorism, labor disputes, or civil unrest.
In such cases, we will make reasonable efforts to reschedule services. If rescheduling is not possible, we will address refunds on a case-by-case basis, taking into account expenses already incurred and the specific circumstances.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.
For existing clients with signed contracts, the Refund Policy in effect at the time of contract signing will apply unless otherwise agreed in writing.
If you have any questions about our Refund Policy or would like to request a refund, please contact us at:
Luminous Frames Photography
Studio 08f Jack Viaduct
North Leannehaven, TN15 8JE
United Kingdom
Email: [email protected]
Phone: +445231167354
We will respond to your inquiry within 3 business days.
This Refund Policy does not affect your statutory rights as a consumer under UK law.
For consumers in the European Union, this policy complies with the Consumer Rights Directive and other applicable EU consumer protection legislation.