Privacy Policy | Luminous Frames Photography

1. Introduction

Welcome to Luminous Frames Photography ('we,' 'our,' or 'us'). We are committed to protecting your privacy and the personal information that you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luminousframes.com, use our services, or communicate with us.

Please read this Privacy Policy carefully. By accessing our website, engaging our services, or providing us with your personal information, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

Contact Information: Name, email address, phone number, and postal address.
Booking Information: Date, time, location of photography sessions, and event details.
Payment Information: Credit card details, billing address, and other financial information necessary for processing payments.
Communication Records: Records of your interactions with us, including emails, phone calls, and messages.
Photographs and Images: Photos taken during sessions, including images of you, your family, guests, and event attendees.
Account Information: Username, password, and profile information if you create an account on our website.

2.2 Non-Personal Information

We may also collect non-personal information about your interaction with our website:

Technical Information: IP address, browser type, device information, operating system, and other technologies on the devices you use.
Usage Information: Pages visited, time spent on pages, links clicked, and other actions taken on our website.
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies.

3. How We Collect Information

We collect information through the following methods:

Direct Interaction: Information you provide when filling out forms on our website, contacting us, or booking our services.
Automated Technologies: Information collected automatically through cookies, web beacons, and other tracking technologies when you visit our website.
Third Parties: Information we may receive from third parties, such as business partners, social media platforms, or payment processors.
Photography Services: Images and information collected during photography sessions or events.

4. How We Use Your Information

We use your personal information for the following purposes:

To provide and deliver the services you request, including photography sessions, image processing, and product delivery.
To process payments and complete transactions.
To communicate with you about your booking, services, or inquiries.
To send you promotional materials, newsletters, or other marketing communications (with your consent).
To personalize your experience and deliver content relevant to your interests.
To improve our website, services, and customer experience.
To comply with legal obligations and resolve disputes.
To protect against, identify, and prevent fraud or other unauthorized activity.

5. Sharing Your Information

We may share your personal information with:

Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, website hosting, data analysis, and email delivery.
Professional Partners: Other professionals involved in your event or session, such as wedding planners, venue managers, or other photographers, but only as necessary to provide our services.
Business Transfers: If our business is sold or merged with another company, your information may be disclosed to our advisers and any prospective purchaser's advisers and will be passed to the new owners.
Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our users or others.

We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better browsing experience and allow us to improve our website.

We use the following types of cookies:

Essential Cookies: Necessary for the operation of our website and enable you to use its features.
Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
Functionality Cookies: Used to recognize you when you return to our website and personalize content.
Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to deliver advertisements more relevant to your interests.

You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences by adjusting your browser settings. You can refuse the use of cookies by selecting the appropriate settings on your browser, but please note that if you do this, you may not be able to use the full functionality of our website.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: You may request access to your personal information we hold.
Correction: You may request that we correct inaccurate or incomplete information.
Deletion: You may request that we delete your personal information in certain circumstances.
Restriction: You may request that we restrict the processing of your information in certain circumstances.
Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
Objection: You may object to our processing of your personal information in certain circumstances.
Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the 'Contact Us' section below.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.

We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

9. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For photography services, we typically retain:

Contact and booking information for up to 7 years for tax and business record purposes.
Edited photographs and final deliverables for up to 5 years, unless otherwise specified in your contract.
Raw, unedited photographs for up to 1 year after delivery of final images.

You may request that we delete specific information earlier, subject to our legal obligations and legitimate business interests.

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

For photography services involving children, we require the consent of a parent or guardian.

11. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal information internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection, including:

Transferring to countries that have been deemed to provide an adequate level of protection for personal information.
Using specific contracts approved for use in the UK and EU that give personal information the same protection it has in those jurisdictions.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We encourage you to periodically review this page for the latest information on our privacy practices.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Luminous Frames Photography
Studio 08f Jack Viaduct
North Leannehaven, TN15 8JE
United Kingdom
Email: [email protected]
Phone: +445231167354

We will respond to your request within 30 days.